FAQ

If you have a question about prints, please check the FAQ on this page. Some sections of this FAQ feature language from our printing partner, iprintfromhome.

For questions not covered in the FAQ, please feel free to email us using the contact page.

  • All prints are gallery quality, made with archival inks. Orders are prepared by us and printed and shipped by our friends at iprintfromhome. We are certain you will be pleased with the quality.

  • The lustre paper is lighter weight and has a semi-gloss finish. The matte paper is a medium weight and has a matte finish. The lustre finish typically allows for a marginally sharper image with slightly deeper colors, but both are of comparable, high quality. Which paper you prefer is generally a matter of personal preference.

  • People may assume that the higher price of the matte means a higher quality print. However, the answer actually has to do with production costs.

    The printing process used on the lustre prints is more optimized and quicker to produce. Matte prints require a more hands-on set up that is reflected in the price.

  • For orders in the United States, please allow 1-2 weeks from order to delivery. Under normal circumstances, it would be quicker than that, but the postal system has been slowed down by the pandemic. You will receive a tracking number via email once your order has shipped.

    It is also important to note that lustre prints are quicker to produce and generally have a quicker turnaround time than matte prints. For lustre prints, you will generally receive a tracking number in 1-2 business days. For matte prints, you will generally receive a tracking number in 3-4 business days. 

  • Yes–while we package everything as safely as possible, on rare occasions, a package might get damaged in transit. In the event this happens, please email photos of the damage to hometownicon(at)gmail(dot)com and we will mail you a replacement at no extra charge.

  • Unfortunately due to the on-demand nature of our operation, we cannot accept returns. All orders are final, though we will replace any order that was damaged in transit.

  • Two options we have personally used are Art To Frames and Level Frames (note: Art To Frames tends to cost less if price is a concern). Since most prints have a white margin around them, you won't need a mat (unless you prefer one). 

  • If you have a request for a pre-existing print that is no longer available, reach out to us via email and we will see if there is something we can do. We do not take requests for future prints. 

  • Yes! Shoot me an email on the contact page.